Audiolog Is A Powerful, Easy-to-Use Solution for Recording, Evaluation, and Archiving for your Voice Logging. 

 Flexible recordingcapabilities to addressyour specific requirements 

• Full-time, on-demand, scheduled, or criteria-driven recording: youdetermine when to record, the number of calls to record, and the typesof calls and/or the groups to record

• Records digital and analog telephones, VoIP phones, and PC screens,with full PBX/CTI integration

• Records screens while minimizing network usage and storagerequirements and without disrupting agents 

Rapidly access recordingsto facilitate disputeresolution and riskmanagement  

• Remote live monitoring, retrieval, and playback from the desktop

• Centrally search for, access, and play back recordings via a Webbrowser, with advanced query capabilities

• Search for calls by date, time, duration, channel, agent, caller ID,DNIS, call index number, CTI private data, campaign, and more

• Superior recording availability with storage options that includeredundant hard drives, automatic archiving to DVD-RAM, andsupport for NAS, SAN, RAID, and EMC Centera 

Powerful QM capabilitiesto enhance performanceand productivity 

• Intuitive browser-based interface places call selection, playback,evaluation, and scoring functions within easy reach

• Synchronized audio/screen playback

• Customizable forms that can be designed in minutes and accessedonline

• Comprehensive text and graphic reports with performance details,summaries, and trends that enable supervisors to view KPIs againstset goals

 Flexible, cost effective,easy to use

 • Open architecture and industry-standard technology for highreliability and lower acquisition and maintenance costs• Remote system configuration, management, and scheduling from thedesktop

And Audiolog is from Verint® —The leader in Intelligent Recording® solutions worldwide

If you would like a Quote on a Analog, Digital, or VoIP Audiolog Voice Logger, contact us: