Audiolog Interaction Quality™ (IQ) agent evaluation software provides the power and functionality required by the largest and most sophisticated call centers, yet is scalable and affordable enough for smaller to mid-sized organizations. Delivering a powerful combination of advanced technologies, design flexibility, and ease of use, IQ is the most powerful browser-based call evaluation and quality monitoring system available.

Designed with the most advanced Web technologies available, IQ ensures your call center has fast, easy access to the information you need to deliver great service. IQ leverages Microsoft® .NET®, the premier architecture for delivery of Web-based services. This browser-based architecture enables easy intranet access for all play back, evaluation, scoring, and reporting functions. IQ's web pages deliver immediate, interactive information during the call evaluation process.

Audiolog Interaction Quality integrates the vital information and controls needed to find, play, and evaluate calls, all from a single Internet Explorer® browser window. Functions such as selecting an agent’s call, playback, synchronous screen views, and call evaluation can be tightly integrated for a streamlined call evaluation and scoring experience.