Voice Logging Recorders: Cacti Description

Cacti Voice Logging Recorders

Cacti’s value position in the marketplace is it's proven software development as it relates to the contact center technologies and their innovative approach to server based recording without the need of traditional voice loggers. Cacti was the forerunner in introducing a completely server based recording/quality assurance solution. Holistic Approach to Quality Assurance Technologies The Company provides a open architecture non-proprietary recording solution for voice and screen activities of advocates (agents) within the contact center on a standard Windows 2000/2003 platform. This greatly reduces traditional cost, integration concerns and resource requirements for contact center recording, while protecting the customer's investment and providing a strong ROI. Add advantages include the seamless ability for growth, supported enterprise database solutions and other product offerings. Cacti currently provides software to an extensive base of large and medium companies with multiple contact centers. Proven experience and Strong Integration with other platforms and systems

All Cacti Voice Logging Recorders need to be design according to individual specs. For pricing please feel free to call our customer service and sales center at:

1-800-947-3532

All Cacti Contact Center Performance Suite solutions includes a built-in database and supports SQL and Oracle enterprise database with full ODBC data exchange capability, with of systems or solutions. This aligns itself well with any CRM, Data Mining or Analytical Reporting strategy/tools. You can easily develop custom applications that access data within the system, and develop specialized reports using industry-standard tools like Excel and Crystal Reports.