Cacti Recording Systems are designed according to your needs. We recommend calling us so that we can assist you in selecting the very best design for your Cacti Voice Logging Recorders. For pricing please feel free to call our customer service and sales center at:
1-800-947-3532
Cacti Recording
You provide the Hardware, We install the software. .
- Continuous multimedia recording solution
- Captures 100% of customer interactions
- Supports VoIP, Analog, Digital, T1 and E1 Interfaces
- Station side D-Channel signaling support
- Resides on Windows NT/2000/2003 Server platform
- Supports all major PBX/ACDs
- Supports Online QA auditing & analytical performance reporting
- Ability to conduct selective and continuous recording on same platform
- All-in-one server solution
- Web enabled with enhanced replay options
- Increased customer satisfaction and retention
- Identification of training needs
- Support for 192+ channels per server
- Ability to support continuous screen recording (requires ScreenLog)
- Ability to support live voice/screen monitoring via IP
- Identification of agent strengths and weaknesses
- Ability to generate fair and concise reports
- Increased agent morale and reduce staff turnover
- LAN/WAN based Client/Server technology
- Support for Oracle, SQL or any ODBC compliant database
- Support for rules based recording and auditing
- Enhanced replay and visual studio
- Cost effective, easy to install and maintain business tool
