AB Selcom as one of the first Audiolog distributors within the United States of America

“As quoted from the Audiolog / Mercom home page about us”

Mercom History

Founded in 1991 and acquired by Verint in July of 2006, Mercom’s exclusive business focus is the design, development, and marketing of the world’s best Voice Logging Recorders and evaluation solutions, scalable for contact centers large and small. Mercom’s products are installed in more than 5,000 of the leading corporate and government call centers worldwide, with more than 2,000 installed public safety applications.

Mercom has achieved a reputation for engineering excellence: If it might be needed in the future, we build it in today. Consequently, an investment in Mercom has lasting benefits. Mercom’s products are built on the latest industry-standard technologies and off-the-shelf components, to protect your investment and to allow straightforward hardware and software upgrades. Mercom’s vision is to become the most trusted recording company in the world by building the best Voice Logging Recorders and contact center performance products in the world.

Audiolog™ multi-function recording platform and Audiolog Interaction Quality™ browser-based agent evaluation software are available worldwide, through Verint’s network of Certified Value-Added Resellers.

In July 2006 Mercom became part of the Verint Systems family.

Audiolog™ by Verint^® (formerly Mercom) is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records interactions on PBX, ACD, trunked radio and CTI systems, using advanced technology developed by Verint’s in-house engineering to ensure compatibility and ease-of-use.

Flexible Recording and Storage Options

Audiolog Call Voice Logging Recorders Server offers full-time, on-demand, criteria-driven or scheduled recording. A single Audiolog server can serve multiple applications within your organization. With it, communications centers have tremendous recording flexibility and connectivity, and can rest assured in a recording system specifically designed to fulfill the widest range of recording requirements while being one of the most efficient, easy-to-use and reliable solutions available.

Audiolog’s open architecture also provides maximum storage flexibility, with available redundant hard drives, automatic archiving to DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Verint’s innovative Centralized Archiving Storage (CAS) configuration. Most recently, Verint has announced the release of the innovative Audiolog Virtual Media™ (AVM) option, which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected.

Call 1-800-947-3532   or          Email Us at Sales@voicelogging-recorders.com