Revcord RC VOIP IP-Recording Servers

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Evolution of Digital Recording

Whether you require full time recording for liability purposes or selective recording for quality control, The Revcord RC VOIP offers a diverse suite of recording interfaces and options to support your digital, analog or VoIP environment.

The Revcord RC VOIP IP All RC VOIP systems included the following:

Unlimited web browser playback licenses

Agent Scoring software

Easy to use GUI interface for playback

30 Free Trial!! Try it before you buy for free

Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Avaya, Cisco, and others. Through collaboration with major Voice Over IP telephony solution developers, Revcord RC VOIP ensures that its clients are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks, supporting transition from legacy PBX systems to the new Voice Over IP telephony-based solutions With traditional phone systems, calls are recorded with either analog equipment or expensive, proprietary products from the phone company. With the latest VoIP systems built on open, standard protocols, calls can be recorded by monitoring network packets.

Computer Not Included
All prices quoted are MSRP call 800 947 3532 for dealer pricing

All prices quoted are using a customer provided server, all systems require a keyboard, monitor and mouse which are the responsiblity of the customer.

Recommended Server Specifications
Hewlett Packard Number of Channels
Server
Basic 1 -100 HP DC 5750
Intermediate 100 -300 HP ProLiant DL320 G5p Server
Advanced 301- plus HP Proliant DL380 G5 Server (dual hot swappable fans and power)

Dell Basic 1 -100 Dell Optiplex (or equivalent)
Intermediate 100 -300 PowerEdge 2950 III Series Server
Advanced 300 plus PowerEdge 2950 III Series Server

(Upgraded to match Specifications)

All Operating system must be 32 bit in order to run REVCORD software.

*On the Advanced, the Ethernet must be GigE

The Revcord RC VOIP is a software-based recorder that captures, indexes, and retrieves up to 100 percent of your customer/caller interactions in IP, traditional, and mixed telephony environments. The software platform allows ustomers to use their favorite server hardware and can also contain TDM recording hardware, enabling organizations to migrate their recording infrastructure from one environment to the other without heavy reinvestment in costly hardware. As a result, RC VOIP Recording can provide a cost-effective solution for organizations that are transitioning from TDM to IP telephony, as well as for contact centers and support centers with home-based agents or remote agents/offices.

Highly flexible and scalable, Revcord RC VOIP Recording can provide occasional recording on a single channel and around-the-clock recording in high-volume, multi-site environments with reliability and resiliency. RC VOIP Recording offers full integration with a wide range of VoIP systems and session-initiated protocol (SIP). This integration gives RC VOIP Recording the ability to capture additional information, such as call date, duration, call ID, and more.

As a software-only recording solution, Revcord RC VOIP Recording can free organizations from costly, proprietary recording hardware, wiring, and cabling, allowing them to record over their own network.
An intuitive recording interface records directly from the telephone at the touch of a button at any point during the call. With RC VOIP recording, you can benefit from simplified system administration and a lower cost of ownership.

Because Revcord RC VOIP Recording works in TDM, IP, and mixed telephony environments, it’s particularly helpful to organizations that are making — or planning to make — the transition from TDM to IP telephony. The RC VOIP Recording platform helps protect hardware investments, enabling organizations to migrate their recording infrastructure from one environment to the other. It provides a practical, efficient recording solution that can support quality monitoring, data mining, sales verification, and other critical activities.

The Revcord RC VoIP