Witness / Eyretel (Now Verint)

Witness/Eyretel Systems (Now Verint)

From call centers, to regional and departmental office operations, and through to the main enterprise, Witness/Eyretel Systems has come together - creating a leading global provider and innovator of the Voice Logging industry's broadest enterprise hardware and workforce software solution set:

Quality Reporting and Agent Monitoring
Digital, Analog and VOIP recording
Data and Speech analytics
Agent Performance management tools
Call Center and General Workforce management
Learning and eCoaching
Customer feedback management
A full range of professional support, maintenance and consulting services

The program gives you the ability to capture and analyze customer interactions, which will help improve your workforces performance. Optimize service processes and uncover important business trends. You will be able to discover the root cause of employee and customer behavior patterns. With the Witness / Eyretel software platform you'll have the power to make the right business decisions. You will be able to ensure custmoer service. You will also be able too achieve continuous performance improvement across every aspect of customer operations.

ABsystems and Select Communications has been a VERINT-MERCOM/Audiolog partner since 1995. We have over 50 years combined experience with support for the Audiolog and Witness 360 products. Find out more about how to put Verint's Witness Actionable Solutions to work in your organization today!